Shipping & Returns
**In stock yardage orders are currently shipping within 2-3 business days. Orders with notions, kits, bundles only (no cut yardage & no pre-orders) ship within 24 hours. Updated 12.13.24.
Please note that we are online-only, we are not open to the public.
In stock orders (orders without pre-orders) are typically shipped within 48 hours - many orders are shipped the same day as received.
Important note about preorders: Orders that contain BOTH in stock items and pre-order items will be held and shipped together once ALL pre-order items have arrived unless you specifically request separate shipments. We are happy to accommodate separate shipments! Separate shipments will likely require additional shipping fees.
Shipping labels are printed with the address you enter when you place your order. Orders returned to us for an incorrect address will be assessed an additional postage fee so that we can re-ship your order to the correct location.
SHIPPING WITHIN THE UNITED STATES:
*All U.S. orders over $100 qualify for Free Shipping!
*(Excludes Full Bolt Specials - shipping is quoted at checkout).
We use USPS Priority Mail, USPS Ground Advantage, FedEx, and UPS - all include delivery confirmation.
*Requesting multiple shipments from one order will require additional shipping fees. We will invoice you for the additional postage.
*Although we will make every attempt to help locate missing packages with tracking, we are not responsible for packages lost or damaged by the carriers. Please consider adding shipping protection to your order for these situations. Additionally, we are not liable for packages marked as delivered but not received - these need to be addressed by the customer with the local carrier right away. In most cases, these packages are found in a timely manner.
Our USA shipping prices are based on the following guidelines:
| Shipping Method | Postage Cost |
|---|---|
| Economy* No Tracking PATTERNS ONLY | quoted at checkout if available, based on weight |
|
Economy* No Tracking |
$5.95 |
| Standard (Priority Mail, USPS Ground Advantage, FedEx, UPS) | $7.95 Orders up to $100 |
| Standard (Priority mail, USPS Ground Advantage, FedEx, UPS) | FREE** Orders over $100 |
| FedEx (2nd Day Delivery) | Quoted at checkout, requires a street address |
*Economy is available only for lightweight orders, availability will be determined at checkout
**One free shipment per order
LOCAL AREA RESIDENTS:
For those who live near Fort Worth, TX, we offer a pick-up service. Please choose this option at checkout. We will notify you when your order is ready!
SHIPPING OUTSIDE THE UNITED STATES:
We love to ship internationally!
We use USPS priority mail (flat rate envelopes & boxes), FedEx, UPS, and DHL for orders that are not shipped first-class. Please note, it is against our policy to mark the customs form as "gift". We are not responsible for any customs/duties fees and, unfortunately, have no control over the rate charged by the receiving country.
International tracking numbers are available in most destination countries for all methods of shipment. Due to the fact that USPS packages leave the USPS system once they arrive in the destination county, we cannot be held responsible for undelivered international packages.
Please note that bulky items such as flannel, jelly rolls, and boxed quilt kits will require additional postage due to their size/shape. We will contact you if we cannot fit your item(s) in the intended packaging.
Some items cannot be shipped internationally, and are labeled as such.
Our International shipping prices are based on the following guidelines:
CANADA
| Shipping Method | Postage Cost |
|---|---|
| Economy (First-Class)* | Starts at $14.95, determined at checkout |
| Standard (Priority Mail) | Starts at $24.95, determined at checkout |
REST OF THE WORLD
| Shipping Method | Postage Cost |
|---|---|
| Economy (First-Class)* | Starts at $16.95, determined at checkout |
| Standard (Priority Mail) | Starts at $34.95, determined at checkout |
*Economy is available only for lightweight orders, availability will be determined at checkout
RETURNS & CANCELLATIONS:
We ♥ our customers & make every effort to be accurate. If there is a problem with your order such as wrong item sent or a flaw in your fabric, please contact us within 21 days by email (service@fortworthfabricstudio.com) and we will be happy to work with you.
- Due to the nature of custom cut orders, we do not accept fabric returns unless there is a flaw or error on your order. Any approved returns are subject to a 20% restocking fee. (Restocking fee does not apply if there is a flaw or if we made an error on your order).
- Gift certificates are non-refundable.
- We are unable to accept returns on patterns & books due to copyright laws. This also applies to kits that include a pattern.
- There are no refunds for any reason after 21 days.
- Cancelled fabric orders that have not yet shipped, but have already been custom cut will be charged a 20% re-stocking fee.
- Cancelled pre-orders are subject to a 15% (minimum $5.00) processing fee to cover administrative costs.
- Shipping protection is not refundable.
- Items with manufacturer's warranties - please follow the instructions included with the product. We do not accept returns for items with warranties.
We are unable to refund previously placed orders for new sale prices, regardless of whether we have shipped your order or not.
If you have any questions that are not addressed here, please contact us.