Shipping & Returns

Orders are typically shipped within 24 hours - many orders are shipped the same day as received.

Important note about preorders: Due to the volume of orders we process, we must ship orders complete. Orders that contain BOTH in stock items and pre-order items will be held and shipped together once ALL pre-order items have arrived. If you wish to have your in-stock items shipped immediately, they MUST be placed on a separate order.

SHIPPING WITHIN THE UNITED STATES:

*All U.S. orders over $75 qualify for Free Standard Shipping!

We use USPS Priority Mail which includes delivery confirmation.

Our USA shipping prices are based on the following guidelines:

Shipping Method Postage Cost

Economy (First-Class)*

Starts at $3.95, determined at checkout
Standard (Priority Mail) Starts at $6.95, determined at checkout

*Economy is available only for lightweight orders, availability will be determined at checkout

LOCAL AREA RESIDENTS:

For those who live near North Richland Hills, TX, we offer a pick-up service. Please choose this option on the first page of check out (lower left corner) - this will add free local pickup to your cart.  We will notify you when your order is ready! 

SHIPPING OUTSIDE THE UNITED STATES:

We love to ship internationally!

We use USPS priority mail (flat rate envelopes & boxes), UPS, and DHL for orders that are not shipped first-class. Please note, it is against our policy to mark the customs form as "gift".  We are not responsible for any customs/duties fees and unfortunately, have no control over the rate charged by receiving country.

International tracking numbers are now available in most destination countries for all methods of shipment. A note about USPS shipments:  due to the fact that USPS packages leave the USPS system once in the destination county, we cannot be held responsible for undelivered international packages.

Our International shipping prices are based on the following guidelines:

CANADA

Shipping Method Postage Cost
Economy (First-Class)* Starts at $5.59, determined at checkout
Standard (Priority Mail) Starts at $22.00, determined at checkout

REST OF THE WORLD

Shipping Method Postage Cost
Economy (First-Class)* Starts at $11.75, determined at checkout
Standard (Priority Mail) Starts at $30.00, determined at checkout

*Economy is available only for lightweight orders, availability will be determined at checkout

RETURNS & CANCELLATIONS:

We ♥ our customers & make every effort to be accurate. If there is a problem with your order such as wrong item sent or a flaw in your fabric, please contact us within 21 days by email (service@fortworthfabricstudio.com) and we will be happy to work with you.

Due to the nature of custom cut orders, we do not typically accept fabric returns unless there is a flaw or error on your order. Sale fabric and gift certificates are non-refundable. We are unable to accept returns on patterns & books due to copyright laws.

Cancelled fabric orders that have not yet shipped, but have already been custom cut will be charged a 20% re-stocking fee.


If you have any questions that are not addressed here, please contact us.