Shipping & Returns

Orders are typically shipped within 24 hours - many orders are shipped the same day as received.

Important note about preorders: Due to the volume of orders we process, we must ship orders complete. Orders that contain BOTH in stock items and pre-order items will be held and shipped together once ALL pre-order items have arrived. If you wish to have your in-stock items shipped immediately, they MUST be placed on a separate order.

SHIPPING WITHIN THE UNITED STATES:

*All U.S. orders over $75 qualify for Free Standard Shipping!

We use USPS Priority Mail which includes delivery confirmation.

Our USA shipping prices are based on the following guidelines:

Shipping Method Postage Cost

Economy (First-Class)*

Starts at $3.95, determined at checkout
Standard (Priority Mail) Starts at $6.95, determined at checkout

*Economy is available only for lightweight orders, availability will be determined at checkout

LOCAL AREA RESIDENTS:

For those who live near North Richland Hills, TX, we offer a pick-up service. Please choose this option at check out, and we will notify you when your order is ready! **We are currently working on this feature:  temporarily, you will need to check out with shipping and include a note on your order - we will refund you for the shipping charge.**

SHIPPING OUTSIDE THE UNITED STATES:

We love to ship internationally!

We use USPS priority mail (flat rate envelopes & boxes) for orders that are not shipped first-class. Please note, it is against our policy to mark the customs form as "gift".

International tracking on priority mail envelopes is now available in many destination countries. However, due to the fact that envelopes leave the USPS system, we cannot be held responsible for undelivered international packages.

Our International shipping prices are based on the following guidelines:

CANADA

Shipping Method Postage Cost
Economy (First-Class)* Starts at $5.59, determined at checkout
Standard (Priority Mail) Starts at $22.00, determined at checkout

REST OF THE WORLD

Shipping Method Postage Cost
Economy (First-Class)* Starts at $11.75, determined at checkout
Standard (Priority Mail) Starts at $30.00, determined at checkout

*Economy is available only for lightweight orders, availability will be determined at checkout


If you have any questions that are not addressed here, please contact us.