Frequently Asked Questions
Q: Do you have a brick & mortar store?
A: We are online-only, we are not open to the public.
Q: I live in the DFW area, can I pick up my order to save on shipping charges?
A: Yes, of course! We offer local pickup at our Fort Worth address. Simply choose the pickup option at checkout, and you will not be charged for shipping. We will email you as soon as your order is ready for pickup. Pickup is located right inside our front door. This service is available 9 am - 4 pm, Monday - Friday.
Q: How do I add a discount code?
A: See the diagram below. Simply type in the code and then click the "add" button to apply the discount. After clicking "add", you will likely see a little wheel turning under the button --this is the system applying the discount. Note: Only one discount code may be applied to each order. (This is a Shopify system limitation).
Q: I don't need a full yard, can I order less?
A: Yes, our minimum order amount is 1/2 (.50) yard. You may order in 1/4 yard increments (.25) after that.
Q: Can I order a Fat Quarter?
A: We are unable to offer single fat quarters off the bolt.
Q: How long will it take to process my order?
A: **As of 3/1/2022, in stock orders are taking 4-6 days to process. We are working as quickly as possible to get this timeframe back to our typical 48 hour turnaround.** We typically ship your order within 48 hours and many orders are shipped out the same day as ordered!
Q: What if you do not have the amount of yardage I ordered?
A: On occasion, we may not have the full amount ordered. If you require a specific amount, please add a note to your order, and we will be happy to contact you if short - we read all notes! If we do not have the full amount ordered and there are no instructions on the order, we will ship the available yardage & refund you for the shortage.
Q: Can I make a change to my order or cancel it?
A: Our orders are processed very quickly, and often we cannot make changes after the first hour. Please call customer service at 817-880-2235 if you need to make a change, and we will do our best to accommodate. Please do not text or email order edits or cancellations, as we may not see your request prior to shipping. Orders that have already been custom cut to your specifications will be charged a 20% re-stocking fee if cancelled prior to shipping. Cancelled pre-orders are subject to a $5.00 processing fee to cover administrative costs. This fee is charged per order, not per item.
Q: I recently ordered an item, and now it is on sale: can I get a refund?
A: Sale prices are effective the day they are advertised, they are not retroactive. We are unable to adjust pricing on orders placed prior to a sale.
Q: How wide are the fabrics?
A: Our fabrics are 42-44 inches wide (varies by manufacturer) unless stated otherwise. We also stock 108" wide quilt backings.
Q: Can my order be shipped via FedEx or UPS rather than USPS?
A: Yes, we are happy to accommodate - please add a note on the checkout page that FedEx or UPS is your preferred shipping method. Although we have negotiated rates with both carriers, shipping fees will be higher for smaller parcels. We will only charge you the rate we pay.
If you have any questions that are not addressed here, please contact us.