What changed in the rewards program?
|Old program||New program|
|You get:||1 point per $10 spent||1 point per $1 spent|
If you had, for example, 78 points in our old program, in a new program, you would have 780 points.
Rewards costs were adjusted accordingly, for example, Free US Shopping that which price was 15 points, now it is 150 points.
How does it work?
Be sure to register for an account (if you don't already have one), and log in prior to purchasing so that your purchases will earn points!
For every $1.00 you spend, you will receive 1 point. Points are based on your subtotal after any discounts. Points are not earned on shipping charges. Points will be awarded when payment is processed on the order.
Use your accumulated points to redeem coupons for free items, exclusive merchandise and bundles, free shipping coupons, and more! We have lots of great things planned for our rewards store, so be sure to check back each time you log in to see what is new!
How to cash in points for a reward:
To cash in points for a reward, simply log into your account, then click on the rewards launcher in lower right corner of your screen.
Next, click on "All rewards"
If you have earned enough points to redeem, you'll see a "View" button next to to the available rewards - from there you will be able to redeem. If you don't have enough points to claim a reward, you will see a progress bar on the right.
Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.
Upon claiming a reward, you'll receive an email with the coupon code for your record. The code will also be stored in your rewards panel (located on the lower right corner of the screen).
Note: once you redeem your points for a reward such as free shipping, the reward will remain in your account until you decide to use it on a purchase. Points are not automatically returned to an account if a reward is redeemed and not used.
If you redeemed a discount for a product that became out of stock - please contact us - and we will adjust your points balance.
Frequently Asked Questions
Q: I already have an account, do I need to open a new account in order to participate in FWFS Rewards?
A: There is no need to set up a new account, you can keep the one you currently use.
Q: Can I purchase regular store items and rewards products at the same time?
A: Yes, once you are ready to check out, apply your rewards discount code - as demonstrated here.
Q: Can I add more than one reward to my cart?
A: You can use only one rewards discount code per order.
Q: How the points work with gift cards?
A: When you purchase a gift card, you will not earn points for the purchase. The points are earned by the recipient of the gift card when they go to spend it.
Q: Can my past purchases be counted for rewards points?
A: Unfortunately, we are unable to count purchases made prior to your account registration. (If you had an account on our prior website, your points will be transferred!)
Q: Can I still earn rewards points if I purchase sale-priced items?
A: Yes, you can earn rewards points on all items!
If you have any questions that are not addressed here, please contact us.