What changed in the rewards program?
|Old program||New program|
|You get:||1 point per $10 spent||1 point per $1 spent|
If you had, for example, 78 points in our old program, in the new program, you would have 780 points. All points from the old program have been transferred.
Reward items were adjusted accordingly. For example, Free USS Shipping that which was 15 points in the old program, is now 150 points in the new program.
How does it work?
Be sure to register for an account (if you don't already have one), and log in prior to purchasing so that your purchases will earn points.
For every $1.00 you spend, you will receive 1 point. Points are based on your subtotal after any discounts. Points are not earned on shipping charges. Points will be awarded when payment is processed.
Use your accumulated points to redeem coupons for free items, exclusive merchandise and bundles, free shipping coupons, and more. We have lots of great things planned for our rewards store, so be sure to check back each time you log in to see what is new.
How to cash in points for a reward:
To cash in points for a reward, simply log into your account, then click on the rewards launcher in lower right corner of your screen.
Next, click on "All rewards"
If you have earned enough points to redeem, you'll see a "View" button next to to the available rewards - from there you will be able to redeem. If you don't have enough points to claim a reward, you will see a progress bar on the right.
Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.
Upon claiming a reward, you'll receive an email with the coupon code for your record. The code will also be stored in your rewards panel (located on the lower right corner of the screen).
Note: once you redeem your points for a reward such as free shipping, the reward will remain in your account until you decide to use it on a purchase. Points are not automatically returned to an account if a reward is redeemed and not used.
If you redeemed a discount for a product that became out of stock - please contact us - and we will adjust your points balance.
Frequently Asked Questions
Q: Can I purchase regular store items + rewards products at the same time?
A: Yes, once you are ready to check out, apply your rewards discount code - as demonstrated here.
Q: Can I add more than one reward to my cart?
A: You can use only one rewards discount code per order.
Q: How will points work with gift cards?
A: Points are not earned on gift card purchases. The points are earned by the recipient of the gift card when they spend it.
Q: Will I still earn rewards points on sale-priced items?
A: Yes, you can earn rewards points on all items!
Receive a free shipping code (USA) for each friend you refer who registers with FWFS & places a first-time order
Your friend will receive a code for $5 off their first order!
(Note: free shipping USA only, international is $6.95 shipping discount)
- During checkout (you'll automatically be offered the opportunity)
Log in & go to your rewards - you'll find a link for referring friends
If you have any questions that are not addressed here, please contact us.